Privacy Policy

PowerCrunch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at powercrunch.lk or place an order with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.

We collect several types of information for various purposes:

Personal data you provide:

• Name and contact details (email address, phone number)
• Delivery address and billing address
• Order history and preferences
• Account login credentials (email and hashed password)
• Communications you send us via contact forms or WhatsApp

Data collected automatically:

• IP address and browser type
• Pages visited, time on site, and referral source
• Device type and operating system
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and delivery updates via email or WhatsApp
• Manage your account and provide customer support
• Send promotional communications (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell, rent, or trade your personal information. We may share it only with:

• Delivery partners and courier services (for order fulfilment)
• Payment processors (for transaction processing)
• Email and SMS service providers (for order communications)
• Analytics providers (anonymised and aggregated data only)
• Law enforcement or government authorities when legally required

All third-party service providers are contractually bound to keep your data confidential and use it only for the purposes we specify.

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We retain your personal data for as long as your account is active or as needed to provide services. Order records are kept for 7 years to comply with Sri Lanka's accounting and tax regulations. You may request deletion of your account and personal data at any time (see "Your Rights" below).

We implement industry-standard security measures including SSL encryption, secure password hashing, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data ("right to be forgotten")
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at hello@powercrunch.lk.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy, please contact us:

• Email: hello@powercrunch.lk
• Phone: 077 740 2078
• Address: 207/12 Srimath Anagarika Dharmapala Mawatha, Colombo 07, Sri Lanka